Key Summary: i1bet does not sell, rent, or disclose your personal data to any third party for marketing purposes. All information you provide is used solely for the purposes stated in this Privacy Policy.
1. Introduction
i1bet ("we", "Platform") are committed to protecting the privacy and security of every member's personal information on our online casino platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international security standards.
This document describes the types of information we collect, how it is used, who it may be shared with, and what rights you have regarding your personal data. By using the platform i1bet, you consent to the practices described in this Privacy Policy.
If you have any questions about how we handle your personal data, our support team is available 24/7 through the channels available on the platform.
2. Information We Collect
i1bet collects various types of information to ensure our platform operates smoothly, securely, and delivers the best experience to every member. This information is divided into several categories:
A. Information You Provide Directly
This is information you enter directly while using our platform, including:
- Full name as stated on your identification document
- Date of birth for age verification purposes
- Email address and mobile phone number
- Residential address
- Bank account or e-wallet details used for deposits and withdrawals
- Copies of identity documents (MyKad, passport) submitted during the KYC process
- Any communications you send to our support team
B. Automatically Collected Information
When you use our platform — whether via the website or mobile app — we automatically collect certain technical information:
- IP address and general location information
- Device type, operating system, and web browser version
- Session data including login time, in-platform activity, and games played
- Transaction records including deposit history, withdrawals, and wagering
- Cookie data and similar tracking technologies
C. Information from Third Parties
In certain situations, we may receive information about you from trusted third parties such as identity verification service providers, integrated payment providers, and fraud prevention agencies. This information is used solely for security and compliance purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account verification & KYC |
| Contact | Email, phone | Communication & notifications |
| Financial | Bank account details, transaction history | Payment processing |
| Technical | IP, device, browser | Security & fraud prevention |
| Behavior | Game history, platform activity | Service improvement |
3. How We Use Your Data
Every piece of information we collect is used for legitimate and reasonable purposes. i1bet uses your personal data for the following purposes:
- Account management: Creating, verifying, and managing your member account, including the required KYC process.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and efficiently.
- Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and other security threats.
- Legal compliance: Meeting applicable legal and regulatory obligations, including reporting to authorities when required.
- Service enhancement: Analyzing usage patterns to improve platform design, performance, and the overall user experience.
- Communication: Sending important account notifications, promotions you have subscribed to, and policy updates.
- Customer support: Resolving inquiries and complaints more efficiently using relevant account history.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.
Data Minimization Principle: i1bet only collects information that is strictly necessary for the stated purposes. We do not collect excessive data or retain it longer than required.
4. Data Storage & Security
The security of your personal data is a responsibility we take very seriously. i1bet employs multiple layers of technical and organizational safeguards to keep your information secure at all times.
Technical Security Measures
- Data encryption using 256-bit SSL/TLS protocols for all communications between your device and our servers
- Encryption of sensitive data stored in databases using industry-standard encryption algorithms
- Two-factor authentication (2FA) for more secure account access
- Real-time intrusion detection and round-the-clock security monitoring
- Regular data backups and tested disaster recovery procedures
- Regular penetration testing by independent security experts
Data Retention Period
We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, certain data may be retained for a period required by law, typically between 5 and 7 years, to meet compliance and regulatory requirements. After that period, data will be securely deleted or anonymised.
Shared Responsibility: While we implement robust security measures, the safety of your account also depends on your own actions. Please use a strong password, never share your login credentials, and enable two-factor authentication for maximum protection.
5. Data Sharing & Disclosure
i1bet does not sell, rent, or trade your personal data to any party for third-party marketing purposes. However, in certain limited situations, we may share your information with the following parties:
- Trusted service providers: Companies we engage to help operate our platform — such as payment providers, cloud service providers, and analytics providers — are all bound by strict confidentiality agreements.
- Game providers: Minimum required data is shared with game providers to ensure games function correctly and maintain game integrity.
- Competent authorities: When required by law, court order, or a directive from a legitimate regulatory authority.
- Fraud prevention agencies: Certain information may be shared with industry fraud prevention networks to protect all parties from unlawful activity.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of that business transaction, with appropriate notice provided to you.
In all of the above situations, data sharing is conducted with strict controls and involves only the information strictly necessary for the relevant purpose.
6. Cookies & Tracking Technologies
Platform i1bet uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve performance and usability.
- Functional Cookies: Remembering your preferences and settings to deliver a more personalized experience.
- Analytics Cookies: Helping us understand overall traffic and usage patterns through trusted third-party analytics tools.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser settings.
7. Your Privacy Rights
As a member i1bet and individuals protected under Malaysia's PDPA, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact our support team. We will process your request within 30 business days. In some cases, we may require identity verification before processing the request.
8. Children's Data Protection
Platform i1bet is not directed at individuals under the age of 18. We do not knowingly collect or process personal data from minors. If we find that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the account.
If you believe a minor has registered or is using our platform, please notify our support team immediately so the appropriate action can be taken.
9. Changes to the Privacy Policy
i1bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. The "Updated" date at the top of this document will always reflect the latest version.
For material and significant changes, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels:
- Email: [email protected]
- Live support: Available 24/7 via the live chat feature on the platform
- Response time: Within 2 business days for general enquiries; 5 business days for formal data rights requests
You may also refer to the FAQ for answers to frequently asked questions about privacy and account security. For the platform's overall usage policy, please read our Terms and Conditions ours.
Our Commitment: i1bet will always prioritize your privacy and data security. Your trust is the foundation of our relationship, and we are committed to acting with transparency and integrity in all matters concerning your personal data.